Privacy Policy

Privacy Policy - Overstockusshop

At Overstockusshop ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding the personal information you share with us when browsing our website, purchasing products (including furniture, rugs, decorative items, bedding, jewelry, watches, clothing, holiday decorations, and other home and lifestyle-related products), or interacting with our services. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information, in compliance with applicable data protection laws (including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR) for EU users).

1. Information We Collect

We may collect the following types of personal information from you:
  • Identifying Information: Full name, email address (e.g., [email protected]), phone number, shipping/billing address, and account username/password (if you create an account).
  • Payment Information: Credit/debit card details, PayPal or other payment processor information (note: we do not store full payment details—this is handled by our secure third-party payment providers).
  • Order Information: Purchase history, order numbers, product preferences, and shipping/tracking details.
  • Browsing & Usage Data: IP address, device type, browser information, operating system, pages visited, time spent on the website, search queries, and referral sources (collected via cookies and similar tracking technologies).
  • Voluntary Information: Feedback, survey responses, or information you provide when contacting customer service.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:
  • Process and fulfill your orders (e.g., ship products, send order confirmations, process payments).
  • Provide customer support (e.g., respond to inquiries, resolve issues, assist with returns/exchanges).
  • Improve our website and services (e.g., analyze user behavior, optimize navigation, update product offerings).
  • Personalize your shopping experience (e.g., recommend products based on preferences, tailor marketing communications).
  • Send marketing and promotional content (e.g., newsletters, discount offers, new product announcements) if you have opted in to receive such communications.
  • Maintain website security (e.g., detect and prevent fraud, protect against unauthorized access).
  • Comply with legal obligations (e.g., tax reporting, responding to legal requests).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may share your information with:
  • Third-Party Service Providers: Vendors who assist with order fulfillment (shipping carriers), payment processing (e.g., Stripe, PayPal), website hosting, analytics (e.g., Google Analytics), email marketing (e.g., Mailchimp), and customer support. These providers are contractually obligated to protect your information and only use it to perform services on our behalf.
  • Legal & Regulatory Authorities: If required by law, court order, or to comply with legal obligations (e.g., investigating fraud, protecting our rights or the safety of others).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Secure Socket Layer (SSL) encryption for data transmission.
  • Secure storage systems with restricted access.
  • Regular security audits and updates to our website and systems.
  • Training for our team on data protection best practices.
While we strive to protect your information, no security system is 100% foolproof. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

5. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience. Cookies help us:
  • Remember your account login details (if you opt to stay logged in).
  • Track shopping cart items.
  • Analyze website traffic and user behavior.
  • Deliver personalized content and advertisements.
You can manage your cookie preferences through your browser settings (e.g., block or delete cookies). However, disabling certain cookies may limit functionality on our website (e.g., unable to save cart items or log in to your account). For more details, see our Cookie Policy (if applicable).

6. Your Data Rights

Depending on your location, you may have the following rights under applicable data protection laws:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Erasure: Request deletion of your personal information (subject to legal exceptions, e.g., if we need to retain it for order fulfillment).
  • Restriction of Processing: Request that we limit how we use your personal information.
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format (if applicable).
  • Opt-Out: Opt out of marketing communications at any time (via the "unsubscribe" link in emails or by contacting us at [email protected]).
To exercise these rights, please contact us at [email protected] with your full name, contact information, and details of your request. We will respond within 30 days of receiving your inquiry.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete it promptly. If you believe your child has provided us with personal information, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technological advancements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after the updated policy is posted constitutes your acceptance of the changes.